Frequently Asked Questions
Quick answers to the most common Oflync questions.
Getting started
How long does sign-up take?
About 5 minutes for the form. Full setup (outlet, services, subscription) takes 15–20 minutes.
Is my account approved before I can use it?
No. Your account is ready immediately after sign-up.
Can I try Oflync before paying?
Yes. Explore the portal for free. Paid products unlock when you subscribe or use a voucher. Connect and outlet management are always free.
Subscriptions & payments
What's the difference between Starter and Standard?
Starter is 3 months (₹2,997). Standard is 6 months (₹5,394) with a lower monthly rate. Both include all products.
Can I pay monthly?
Plans are prepaid for 3 or 6 months. There is no monthly auto-debit.
I have a voucher code — where do I enter it?
Subscription → Browse catalog → "Have a coupon code?" → enter code → Redeem. See Redeem a voucher.
Are voucher activations refundable?
No. Voucher subscriptions are final.
Can I get a refund on a paid subscription?
Yes, within 30 days of payment. See Refunds.
Products
Which products are included?
All plans include Appointments, Billing Desk, Cashflow, Staff, Recruitments, and Route Collection.
What happens when my plan expires?
Products lock. Your data is kept. Renew to access again.
Do I need Cashflow?
Only if you want online customer payments or invoice generation. Basic Billing Desk invoicing works without it for cash.
Is Oflync Connect free?
Yes, for all partners.
Daily use
Can I manage multiple shop locations?
Yes. Add outlets under Outlets in the Partner Portal.
Can customers book online?
Yes, once your outlet, hours, and services are set up.
How do I bill a walk-in customer?
Open Billing Desk, add items, and complete the invoice. Use Quick Bookings if they also need an appointment slot.
Can my staff log in?
Invite team members via Settings → Team management.
Troubleshooting
Products show as locked but I paid.
Refresh the page. Check Subscription → My subscriptions. Contact support if still locked after 10 minutes.
Payment succeeded but no receipt.
Check spam. Your payment is also in Subscription → Transaction history.
I can't log in.
Use Forgot password. Make sure you are on the correct portal (partner vs customer).
Who do I contact for help?
Use Settings → Contact support in the Partner Portal, or reach out to your Oflync account manager.
Still need help?
- Browse the left menu for step-by-step guides on specific topics
- Partners: submit a request from Settings in the Partner Portal
- Admins: see the Admin guide