Frequently Asked Questions
Quick answers to the most common Oflync questions.
Getting started
How long does sign-up take?
About 5 minutes for the form. Full setup (outlet, services, subscription) takes 15–20 minutes.
Is my account approved before I can use it?
No. Your account is ready immediately after sign-up.
Can I try Oflync before paying?
Yes. Explore the portal for free. Paid products unlock when you subscribe or use a voucher. Connect and outlet management are always free.
Subscriptions & payments
What's the difference between Starter and Standard?
Starter is 3 months. Standard is 6 months with a better monthly rate. Both include all products. See current prices on the Pricing page.
Can I pay monthly?
Plans are prepaid for 3 or 6 months. There is no monthly auto-debit.
I have a voucher code — where do I enter it?
Subscription → Browse catalog → "Have a coupon code?" → enter code → Redeem. See Redeem a voucher.
Are voucher activations refundable?
No. Voucher subscriptions are final.
Can I get a refund on a paid subscription?
Yes, within 30 days of payment. See Refunds.
Products
Which products are included?
All platform plans include Appointments, Billing Desk, Cashflow, Staff, Membership, Inventory, and Recruitments. Fund Treasury and Oflync Connect are free for every partner.
What happens when my plan expires?
Products lock. Your data is kept. Renew to access again.
Do I need Cashflow?
Only if you want online customer payments or invoice generation. Basic Billing Desk invoicing works without it for cash.
Is Oflync Connect free?
Yes, for all partners.
Can I customise which numbers appear on the dashboard?
Yes. On the Dashboard, open Configure dashboard and choose the insight cards you want. Preferences are saved per user. See Using your dashboard.
How do I track stock and barcodes?
Subscribe to Inventory (included in Starter/Standard). Onboard outlets, add SKUs, and use the Scan tab with a USB scanner if you have one. See Inventory.
Daily use
Can I manage multiple shop locations?
Yes. Add outlets under Outlets in the Partner Portal.
Can customers book online?
Yes, once your outlet, hours, and services are set up. They use Book appointment on your public outlet page — no customer login or sign-up.
How do I show Maps and ratings on Explore?
On create or edit outlet, add Maps location link (Google Maps or similar) and Rating link (Google, Trustpilot, or any reviews page). Customers see View on Map and Reviews. See Outlets & services.
Can I open booking from my own website?
Yes. Redirect to
https://oflync.com/outlets/{slug}?book=1&source={your-page-url}
so the quick booking popup opens with your page captured as the source. See Appointments → Embedding quick booking.
How do I bill a walk-in customer?
Open Billing Desk, add items, and complete the invoice. Use Quick Bookings if they also need an appointment slot.
Can another app update my cashflow (for example Whatzneu)?
Yes. Create an API key under API connectors, bound to one outlet. See API connectors.
Can my staff log in?
Invite team members via Settings → Team. See Roles & permissions.
Troubleshooting
Products show as locked but I paid.
Refresh the page. Check Subscription → My subscriptions. Contact support if still locked after 10 minutes.
Payment succeeded but no receipt.
Check spam. Your payment is also in Subscription → Transaction history.
I can't log in.
Partner Portal: use Forgot password on the partner login page.
Customers: there is no customer login right now — book as a guest from the outlet page. See How customers book.
Who do I contact for help?
Use Settings → Contact support in the Partner Portal, or reach out to your Oflync account manager.
Still need help?
- Browse the left menu for step-by-step guides on specific topics
- Partners: submit a request from Settings in the Partner Portal