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Appointments

Keep your schedule full and your customers informed.

What it does​

Appointments helps you manage customer bookings across your outlets — see your calendar, handle walk-ins, assign staff, and reduce no-shows with structured time slots.

Who it's for​

  • Salons and spas
  • Clinics and consultation services
  • Any business that books time with customers

Key things you can do​

  • View all appointments on a central calendar
  • Create quick bookings for walk-in customers
  • Assign staff to appointments (works with Staff Management)
  • Track booking status from booked → completed
  • Link appointments to billing when the service is done

How to use it — daily workflow​

When a customer books online​

  1. The booking appears on your Appointments calendar
  2. Review the date, time, service, and customer details
  3. Assign a staff member if needed
  4. When the customer arrives, mark the appointment as in progress
  5. After the service, mark as Completed
  6. Bill the customer using Billing Desk

When a walk-in customer arrives​

  1. Open Appointments or Quick Bookings from your dashboard
  2. Select the service and available time slot
  3. Enter customer name and phone
  4. Confirm the booking
  5. Complete the service and bill via Billing Desk

Setting up Appointments​

Before you start:

  • Have an active subscription (Appointments is included in all plans)
  • Add at least one outlet with opening hours
  • Add services with duration and price
  • Optionally add staff for assignment

Tips for fewer no-shows​

  • Keep your opening hours accurate so customers only book when you are open
  • Set realistic service durations
  • Confirm bookings with customers by phone for high-value services
  • Use structured time slots rather than open-ended bookings

Common questions​

Can customers book without calling?
Yes, if your outlet is listed and services are set up. Customers book through the Oflync customer app.

Can I block time on the calendar?
Mark slots as unavailable by adjusting your hours or managing the calendar directly.

Does Appointments work across multiple outlets?
Yes. Filter the calendar by outlet to see each location's schedule.

What if I don't have Staff Management?
Appointments works without it — you just won't assign specific team members to slots.